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How 123xx Handles Your Personal Information

When you open an account with us, add a bKash, Nagad, or Rocket wallet, or contact support, we collect certain information to keep your account running safely.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access and deleteCookie controls explainedContact us to request changes
123xx How 123xx Handles Your Personal Information
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest. Your account login uses a one-time PIN sent to your registered mobile number, which means even if someone knows your password, they cannot access your account without your phone. Cookie settings can be adjusted from the privacy banner shown on your first visit, and you can revisit those settings at any time from the footer link.

Encryption in Transit All data moving between your device and our servers — including bKash and Nagad transaction confirmations — is encrypted using SSL so it cannot be intercepted.
OTP Login Verification Every login triggers a one-time PIN sent to your registered mobile number. This single step keeps your account inaccessible to anyone who does not hold your phone.
Cookie Controls We use functional, analytics and optional marketing cookies. You can accept all, reject non-essential ones, or adjust by category. Your choice is saved to your browser for return visits.
Data Retention and Deletion We hold account and transaction data for the period required by applicable rules. Once that period passes, data is deleted or anonymised. You can request early deletion where local law allows it.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team is ready to help. Use any of the channels below. When you write in, include the mobile number linked to your bKash, Nagad, or Rocket account so we can verify your identity before acting on the request.

Team online

Live Chat

Start a live chat session from any page on the platform. Identify yourself with the wallet number on your account and our team will handle your privacy request directly.

Email Support

Send your data request or privacy concern to our support email address shown in your account settings. We aim to respond within the timeframe required by applicable rules.

Account Help Centre

The Easy Account Help section inside your account dashboard covers the steps to download your data, update contact details, or flag a data concern without contacting support directly.

Common Questions About Your Privacy on 123xx

These are the questions we hear most often about how your data works on this platform. If your question is not here, reach out via live chat with your registered wallet number ready.

We collect your name, contact details, and the mobile number linked to your bKash, Nagad, or Rocket wallet. Device and session data is also recorded automatically to protect your account.

We share wallet details only with payment processors who handle your transactions. They receive only what is needed and are bound by data-processing agreements. We do not sell your data for marketing.

Contact us via live chat or the support email in your account settings. Include your registered wallet number so we can verify your identity before releasing any data.

Yes, where local law permits it. Submit a deletion request through support or the Easy Account Help section. We will delete or anonymise data once any mandatory retention period has passed.

We use functional cookies to keep you logged in and analytics cookies to improve the platform. Non-essential cookies can be turned off from the privacy banner or the footer link at any time.

Access to this platform and the data rights available to you depend on your local law and eligible region. Where local rules apply additional requirements, those take priority over this general policy.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.